Return Policy
14-Days Return & Exchange Customers can take advantage of our 14-Day Trial period starting from the date of product receipt. If you experience any issu...
Thu, 29 Jun, 2023 at 4:10 PM
Customers will enjoy a 6-month warranty (6 months after receiving the products ), covering any possible defect in materials and workmanship. This warranty d...
Wed, 30 Aug, 2023 at 3:53 PM
If you need to return an item, please email, chat or call us within 30 days of receiving the item to get the address and notes for returning. Please noted t...
Thu, 29 Jun, 2023 at 4:10 PM
If you receive the wrong items which are not what you ordered, please contact us with a photo of the package and your order number and frame name. Or if you...
Thu, 24 Jun, 2021 at 2:04 PM
The damage might happen in transport by the carrier most of the time, but we will take full responsibility for this situation. If you encounter the DOA issu...
Thu, 24 Jun, 2021 at 2:05 PM
If you want to modify or cancel your order, please contact our customer service team asap. An extra charge will be generated if there is a price difference....
Thu, 24 Jun, 2021 at 2:05 PM
Selecting the right frame size is quite necessary for online glasses purchase. We suggest you measure your old fit glasses to get your size before purchase....
Fri, 25 Jun, 2021 at 10:15 AM
If you don’t like the item(s) received, whether the style, the color, or the coatings, please contact us within 14 days of receiving. We are willing to prov...
Thu, 29 Jun, 2023 at 4:14 PM
Frame color might slightly differ from what you see on the website, due to light, varying screen resolutions, and photo backgrounds. If you feel that the gl...
Thu, 24 Jun, 2021 at 2:06 PM
If you encounter an unclear vision or uncomfortable vision wearing your new prescription glasses, please email us with your original prescription copy for c...
Thu, 24 Jun, 2021 at 2:07 PM